Privacy collection statement

Privacy collection statement (APP5 notice)

RCN Express Australia collects personal information about individuals for a range of purposes to enable it to carry out its functions. Further details about the collection of your personal information are provided below:

Who is collecting your personal information

Your personal information is being collected by RCN Express Australia. RCN Express Australia is a franchise system and information will be collected by the franchisor (Australian Couriers Pty Ltd), and/or its independent franchisees at regional and courier level.

The contact details of the RCN Express Australia privacy officer are:

The Privacy Officer - RCN Express Australia
Level 9, 491 Kent Street
Sydney NSW 2000

Collection of your personal information

Your personal information was or will be collected from you, or from a RCN Express Australia franchisee. The personal information was or will be collected due to your relationship with RCN Express Australia – which may include being a customer or supplier, or a franchisee.

The purpose of collection

We need to collect personal information so that we can provide our products and services and conduct our business. Specifically, we need to collect personal information to interact with our customers, suppliers and franchisees and often to meet contractual obligations to these parties.

What would happen if we did not collect your personal information

If we did not collect your personal information we may not be able to provide all or some of our products and services to you. For example, a full pick up address which may constitute personal information when collected with other information such as contact details, is necessary for the provision of our courier services to customers.

Disclosure of personal information to other persons or entities

We may disclose personal information to other franchisees in our network. For example, the franchisor may receive franchise enquiries or sales leads which are intended for other franchisees in the RCN Express Australia network. In these instances contact details and other personal information provided if applicable will be passed on to the appropriate franchisee.

Access to and correction of your personal information

The RCN Express Australia privacy policy contains information about how you may access and seek correction of personal information about you that is held by RCN Express Australia.

Privacy complaints

The RCN Express Australia privacy policy contains information about how you may complain about any breach of the Australian Privacy Principles and how RCN Express Australia will deal with such complaints.

© RCN Express (Australia)